Insurance refinish help — Claims & process

Practical guidance for vehicle repainting under insurance in Australia. We help document damage, prepare estimates and liaise with insurers to restore finish and value.

Certified booth work, PPG & BASF-compatible systems
Lifetime-quality practices and documented warranty
Minor to full-panel refinishes and colour-matching

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How the insurance refinish process works

Document damage: photos, VIN, condition notes for insurer.
Estimate & scope: breakdown of panels, materials, labour and timescale.
Approval & booking: insurer approval or owner-authorised works.
Refinish: panel prep, primer, basecoat, clearcoat and curing.
Quality check: metre-surface checks, colour meter, and handover notes.

Start a claim conversation

We provide pre- and post-repair photographic records and a concise repair report insurers expect — reducing back-and-forth and speeding approvals.

Insurance FAQs

We can work with either approach. Often owners submit first notice; we then supply a repair estimate and supporting photos directly to the insurer on your authority.

Insurers may propose lower-cost options. We document why OEM or higher-spec processes matter for finish and resale—often insurers accept specialist justification.

Typical minor panel works: 1–3 days. Multi-panel or resprays: 3–10+ days depending on parts, paint curing and multi-stage approvals.

Yes. We supply a post-repair checklist, paint codes, materials used and a handover warranty statement suitable for insurer records.

Case studies

Selected insurance refinish projects across metro and regional Australia — documented, approved and delivered to insurer standards.

James Carter

Senior refinish technician

Over 12 years specialising in insurer-aligned refinishes, colour metering and durable clearcoat application.

Materials, coverage & typical costs

Scope	Materials	Typical timeframe	Notes
Minor panel (<1 panel)	Primer, base, clear (2K)	1–3 days	Colour-match, localised blend
Multi-panel respray	Full panel prep, PPG/BASF systems	3–7 days	Insurer estimates often requested
Full vehicle repaint	Full strip, anti-corrosion, multi-stage clear	7–14+ days	May require insurer approval for replacement value

All repairs include photographic documentation, paint codes and a workmanship note for insurer files. Pricing varies by colour, panels and insurer-approved parts.

Prepare your claim — quick checklist

Collect clear photos from multiple angles (close-up and wide).
Record VIN, registration and odometer reading.
Note the incident date and any police/incident report numbers.
Keep original keys and any damaged trim items for inspection.
Bring insurer contact details and claim reference to your appointment.

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Our workshop

Secure spray booths, dedicated prep bays and colour lab in Fitzroy VIC — ready for insurer-directed works and owner-approved upgrades.

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Resources & insurer tips

Photographic standards

Shoot in daylight/neutral lighting, include ruler or scale for small scratches, capture VIN and registration plates clearly.

Common insurer queries

We prepare an insurer-ready scope: finish type, paint code, parts list and labour hours to reduce follow-ups.

Colour stability

We document basecoat recipe and meter readings so future repairs match gloss and hue across batches.