Legal & Consumer Information — Zentriavox

Terms, guarantees and regulatory information for our car painting and vehicle refinishing services across Australia.

+ (61) 42 879-15-36
Zentriavox@gmail.com
47 Victoria Parade, Fitzroy VIC 3065, Australia

Australian Consumer Law & Your Rights

Zentriavox operates in accordance with the Australian Consumer Law (ACL). Consumers are entitled to guarantees for services including acceptable quality, fitness for purpose, and due care and skill.

Services carried out with reasonable care and skill.
Repairs and refinishing delivered within a reasonable time.
Remedies available for major failures, including re-performance or refund.

For specific advice about ACL rights visit the Australian Competition & Consumer Commission (ACCC) website.

Warranties, Paint Guarantees & Limitations

We provide workmanship warranties on repaint and refinishing work. Products supplied may carry manufacturer warranties which we pass through where applicable.

Standard workmanship warranty: 12 months (unless otherwise agreed).
Visible defects reported within 14 days will be assessed and remedied where due to our workmanship.
Warranty excludes damage from subsequent collisions, environmental abuse, or improper maintenance.

Any bespoke paint finishes or custom colour-matching are assessed individually; written terms supplied with quotes.

Workshop Manager — Authorised representative for workmanship enquiries

Estimates, Deposits & Workshop Terms

Quotes are valid for the period stated on the quote. Significant repairs or resprays may require deposit to reserve workshop time. We provide written estimates; additional work will be quoted before proceeding.

Deposit: typically 20–40% for custom or fleet jobs.
Storage: vehicles left beyond agreed collection date may incur storage fees.
Acceptance: written acceptance of quote (email or signed document) constitutes a binding agreement.

Privacy, Data & Cookies

We collect only the information necessary to provide quotes, schedule work, and comply with legal obligations. Personal data processing is governed by our Privacy Policy.

See Privacy Policy for details on data retention, access requests and how to withdraw consent.

ABN

ABN: 12 345 678 901

Hours

Mon–Fri 08:30–17:30

Dispute Resolution & Governing Law

Any dispute arising from our services will be governed by the laws of the State/Territory in which the service was provided in Australia. We encourage informal resolution first; if unresolved, parties may pursue statutory dispute resolution options available under Australian law.

Consumers may contact local fair trading agencies or the ACCC for assistance with Australian Consumer Law matters.

Limitation of Liability

Except to the extent prohibited by law, Zentriavox's liability is limited to re-performing services or refunding fees for the failed service.

Frequently Asked — Terms & Claims (Accordion)

Contact us with your job number and photos of the issue. We will assess and advise whether the issue falls under our workmanship warranty and arrange repair where appropriate.

Minor imperfections may be remediated through touch-up or rework. Refunds are reserved for major failures under ACL; outcomes are determined after inspection.

Standard payment terms are outlined on the quote. Deposits required for scheduling; full payment required before vehicle release unless otherwise agreed in writing.

Contact us about a claim View privacy policy